Frequently Asked Questions
ORDERS & PAYMENT
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please email to service@cutepoptoy.com. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
Which payment methods do you accept?
We accept PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
SHIPPING & RETURNS
What is your return policy?
We provide a straightforward and hassle-free 30-day return policy. If you're not fully satisfied with your purchase, you can return it within 30 days of receiving your order for a refund. For further details, please check our comprehensive 30-day return policy.